Refund & Return Policy
Process To receive a refund you have to contact us by email at firstname.lastname@example.org and provide us the reason for return along with your order number. Returns are free and covered by Zuva Home. Refunds will be applied to your account within 3-7 working days.
Our policy lasts 30 days. If 30 days have gone by since receiving your order, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will send you a return label.
What happens if my item is damaged?
If your item has any defects or errors on our part, we will replace the item at no additional cost. The damaged product does not need to be returned. If we are unable to replace the product due to inventory issues, we will refund you or send you a comparable item of your choice.
What do I do if I received the wrong product or my product is defective?
If this happens, then we are truly sorry. Please email us at: email@example.com and let us know about your order number . Then we will take care of you and cover all costs of getting you the right product, by sending you a new product and pay for the other one's shipping back to us. We would like you to know that the fulfilment team are humans and mistakes can sometime happen. We do our best to ensure you have the best possible experience when ordering from our site.
To return your product, please email us at firstname.lastname@example.org and request a return label. We cover return shipping costs
Depending on where you live, the time it may take for your exchanged product to reach you may vary.